FAQ

How long will it take for my items to arrive?

For standard, in-stock orders, our team strives to dispatch your order in order to arrive within 5-7 business days.  Any other items (custom, back ordered, etc) may take longer.  Please contact us at hello@luluandmoo.com should you require your items sooner—we will do our best to accommodate your request.  Additional charges may apply.

Which shipping carriers do you use?

We use both SingPost and courier service based on the type and size of your order.

 

Do you ship outside of Singapore?

Currently we are only offering shipping within Singapore.

 

What is your return and exchange policy?

Click here to be redirected to our Returns & Exchanges page.

 

How will I know you have received my order?

Once your order has been placed, you will receive a confirmation email detailing your purchase. 

 

How do I know if my items are available for immediate shipment?

Only in-stock items can be added to your cart for purchase.  Occasionally, we find that an in-stock item is damaged or defective when we fill an order and that a replacement results in your item being temporarily unavailable.  Should this occur, we will notify you immediately to work on an immediate resolution. 

 

How do I ship to an address other than my billing address?

During the checkout process you will be given the option to enter a shipping address that differs from your billing address.  

 

Will I receive all the items in my order at the same time?

If all of the items in your order are in-stock, you will receive them at the same time.  If an item is unable to be shipping right away for any reason, you will be contacted. 

 

How do I use a promo code?

Enter a valid promotion code during the checkout process to receive a discount on your order.  Not applicable on previous purchases.  Limited to one code per purchase and cannot be combined with other offers.  Shipping and processing charges still apply.

 

Any other questions we haven’t answered?

If you have a question that we did not address, please send us an email to hello@luluandmoo.com. We welcome your comments and suggestions and thank you for shopping with us!